Menu
Cart

Frequently Asked Questions - Online Order

You can pay by PayMePayPal (supports Visa, MasterCard)AlipayHK or bank transfer.

If you wish to pay by bank transfer, please upload the transfer receipt issued by the bank or ATM in <My Account>.

<Payment Proof upload> Online form in your login account page

- Upload the transfer receipt issued by the bank or ATM


Note: We don't support other payment methods like Tap & Go

Customer can pay by PayMe or Alipay if your credit card is linked with PayMe or Alipay.

If Customer only have credit card, you can use PayPal to checkout and select "Pay with a card" to finish your payment directly without PayPal account or log in.

The order will be proceed to the express delivery company within 5-7 business days after the order is placed and the payment is confirmed.

Pickup from Kwun Tong Joint-Us Store

  • No delivery charges needed
  • We will notify you by email or WhatsApp when your order is ready for pickup.
  • Pickup address: Unit J, 6/F, Phase 3, Kwun Tong Industrial Centre, 448-458 Kwun Tong Road, Kwun Tong, Hong Kong
  • Pickup time:
    Mondays - Fridays: 10:00 a.m. - 12:00 noon, 2:00 p.m. - 6:00 p.m.
    Saturdays: 9:00 a.m. - 12:00 p.m.
    Closed on public holidays

SF-Express (Deliver to address or pickup points)

  • For the delivery charges, please refer to SF-Express Rates & Transit Time Calculator or their Hong Kong Express Service Rates (Sender Paid) here. You will have to pay the delivery charges according to the product weight we specified during checkout.
  • For the pickup points, please refer to SF Store LocationsSF Service Partner Locations and EF Locker Locations. Please note that additional charges may apply if the parcels delivered to "Hot" EF Lockers are uncollected within 24 hours after you receive the parcel collection SMS message from SF-Express. You may click here for more details.
  • After we proceed the parcel to the delivery company, we would provide you with the waybill number for you to enquire the parcel delivery progress with the delivery company.

We will notify you by email or WhatsApp when your order is ready for pickup. Please present the notification message upon pickup.
Pickup address:
Unit J, 6/F, Phase 3, Kwun Tong Industrial Centre, 448-458 Kwun Tong Road, Kwun Tong, Hong Kong
Pickup time:
Mondays - Fridays: 10:00 a.m. - 12:00 noon, 2:00 p.m. - 6:00 p.m.
Saturdays: 9:00 a.m. - 12:00 p.m.
Closed on public holidays

If there are quality issues related to printing or damage caused during packaging and delivery, we are happy to arrange an exchange for you.

Step1:
Please use our Product Return function.
If there are more than one item you need to return, plese give us a remark in the <Faulty or other details>




Step2:
Teachers may leave the damaged books at the school office. We will reach out to your school and arrange the exchange as soon as possible.