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Frequently Asked Questions - Online Order

You can make your payment through Paypal or bank transfer; if bank transfer is chosen, please upload the transfer receipt issued by the bank or ATM.

<Payment Proof upload> Online form in your login account page


**不支援支付寶、TNG銀包等第三方轉帳方式**


The order will be proceeded to the post office or express delivery company within 3 business days after the order is confirmed and the payment is received.

Pick up from store
Free of charge. You will receive our notice when your order is ready.
Address: RoomJ, 6/F, Kwun Tong Industrial Centre Phase III, 448-458 Kwun Tong Road, Kwun Tong
Pick up time: Mon-Fri: AM09:00-PM05:00

SF-Express
SF-Express Hong Kong Express Service Rates,Please refer to S.F Express Website

Smart Post - Pick from Post Office(Suitable under 2kg)
You can choose any of the post offices (except mobile post offices) for pick-up. Full track and trace service is available for parcel service at the Hongkong Post website. If you did not fill in the address of the post office you want, we will deliver the order to the nearest post office according to your billing address.
Link: 「 Hong Kong Post - Smart Post Service Charges 」

Smart Post - Delivery to Address/iPostal Station(Suitable under 2kg)
Item posted will be delivered within 3 working days. If you choose iPostal Station for pick-up , please enter the address of the iPostal Station you want as your delivery address.
Link: 「 Hong Kong Post - Smart Post Service Charges 」

Post Office Parcel - Suitable for 2-20kg
Local parcels are delivered within 2 working days after the day of posting to Hong Kong, Kowloon and the major commercial and industrial areas of the New Territories; and within 3 working days to other areas.
Link: 「 Hong Kong Post - Parcel Charges 
Link: 「 Hong Kong Post - Smart Post Service Charges 」

Hong Kong Post will deliver your item to your nearest post office and send you a message of pickup details within two bussiness days. You can pickup your item in the designated post office by then.
If the item is not taken within the given period, the post office will return the item to us. We will contact you after receiving the item. You can choose to pickup the item at our address in Kwun Tong or arrange another delivery.

Address:
RoomJ 6/F Phase III Kwun Tong Industrial Centre , 448-458 Kwun Tong Road, Kwun Tong
Pick up time: 
Monday-Friday:  AM 09:00-12:00, PM 14:00-06:00
Saturday: AM 09:00-13:00
Close at Public Holiday
*All returned item cannot return the delivery fee of the origianl order*

You will receive our notice when your order is ready. You can come to our pickup location to take your item.
Address: 
RoomJ 6/F 
Phase III Kwun Tong Industrial Centre , 448-458 Kwun Tong Road, Kwun Tong
Pick up time: 
Monday-Friday:  AM 09:00-12:00, PM 14:00-06:00
Saturday: AM 09:00-13:00
Close at Public Holiday

If there are quality issues related to printing or damage caused during packaging and delivery, we are happy to arrange an exchange for you.

Step1:
Please use our Product Return function.
If there are more than one item you need to return, plese give us a remark in the <Faulty or other details>




Step2:
Teachers may leave the damaged books at the school office. We will reach out to your school and arrange the exchange as soon as possible.

Our products are mainly for Hong Kong local education. All products of our shop can be bought by oversea buyers theoretically except some books which are banned by Mainland China. We recommend oversea buyers to inquire local Customs before purchase.

Oversea buyers can put the products into the shopping cart first and find the estimated weight.

If S.F. Express is chosen, please enter the weight, the delivery address and other information onto the website of S.F. Express to see the delivery fee.
Link: S.F. Express website Delivery fee extination website

If the international mail service of Hong Kong Post is chosen, please refer to:
Link: International service, Hong Kong Post
Link: Delivery fee calculation


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